sUPPORT

1. Questions for Existing Course Users ONLY - if you haven't purchased any of our programs, please do not use this form. Support will NOT answer Pre-Buy questions.

2. Be specific - What state are you in, what program are you asking a question about, etc.

3. We will only respond to questions that pertain to ebooks you have purchased.

4. Make sure your email address is correct, we will not chase you down if the email address you entered is incorrect.

5. Before you ask, please make sure that you have read the book thoroughly. If you are asking a question that is in the ebook, we will respond with that as our answer.

6. Please only ask questions about the programs. Support is not for submitting paperwork or questions about file submission. If you have submitted a file to paperwork, it can take up to 3 business days for us to process it. After it is accepted, the file will appear on the files being worked list along with your researcher name. If another researcher name is next to the file, that researcher successfully submitted that file ahead of you. If we kick a file back to you for errors, we will notify you via the email you used to submit the file.

7. We will not answer questions about third party vendors like MicroBilt, TLO, Pacer, list companies, County websites, RealtyTrac, Auction.com and others. We are not affiliated with any other company, we give a brief overview on some, but you will have to address them directly with search or performance issues.

8. Please allow 3 Business Days for a Response. We will email within 3 Business Days Monday through Friday, non-Holiday days.

9. If you recently purchased one of our programs and are having difficulties downloading or lost the ebook, please email Shawn at teambuige@gmail.com - Do not open a support ticket. Thank you.

10. Support will not answer questions on conversion rates.

11. We will no longer provide monthly updates upon request. Instead we will immediately contact you every time we get one of your files under contract. This will allow us to spend more time working on your files. As always, in the event of a conflict between the ebook and the resources and support pages override. 

12. Please ask your question in 150 words or less. Be detailed and to the point. 

13. Please understand, failure to ignore and not follow support rules will lead to us not responding to future support tickets.

We have up to 3 business days to answer questions, process the file or respond with errors. Our business hours are Monday - Friday, 9:00am to 4:00pm Eastern time. All files submitted after business hours, the 3 days start on the next business day. For example, file submitted on Friday at 8:00pm, 3 day window will start Monday at 9:00am since our office is closed weekends. Our office is closed for most major holidays and will not count as a business day. 

Our office will be closed on the following marked holidays

Wednesday, January 1, 2025  - New Year's Day 

Monday, January 20, 2025 - Martin Luther King Jr. Day 

Monday, February 17, 2025 - President's Day

Friday, April 18, 2025  - Good Friday

Monday, May 26, 2025 - Memorial Day

Friday, July 4, 2025  - Independence Day 

Monday, September 1, 2025 - Labor Day

Tuesday, November 11, 2025 - Veterans Day

Thursday, November 27, 2025 - Thanksgiving Day

Friday, November 28, 2025 - Thanksgiving Holiday

Wednesday, December 24, 2025 - Christmas Eve

Thursday, December 25, 2025 - Christmas Day 

Friday, December 26, 2025 - Boxing Day

Wednesday, December 31, 2025 - New Year's Eve

Thursday, January 1, 2026 - New Year's Day

We will have live webinars once or twice per month. All webinars and replays will be on  our YouTube Channel. Please visit the 'webinars' tab to view upcoming webinar dates.

WEBINARS HERE!

We will immediately contact you every time we get one of your files under contract. 

If we kick back a file, we will email you with the file name and error(s) you have made. If the file can be corrected, you can resubmit the entire file with the corrections to the paperwork email address. We do not hold files while you make corrections, if a researcher submits the same file correct before you can, they will be credited with the file.

If you would like to purchase real updated surplus funds list, check out - https://surplusfundslists.com/

For Microbilt skip tracing service, call Randy Mosteller at 866-538-9815, speak with Randy only.  Tell him you’re working with Shawn Buige or the Greater Good Co.  Sign up as a Judgment Recovery Co.

 We offer free email support and we have free webinars twice per month. However some individuals have requested personal mentorship. We now offer live, 1 on 1 training with Shawn and Jeff via Zoom video conference call. Cost is $750 for 1 hour. Please keep in mind, this is offered because it was requested. This is not needed as we offer free support with all purchased programs. Please click the link below to sign up.

Live Personal Mentoring!

Please Read This Support FAQ Section below Before Entering Your Support Ticket Below! If your question is answered here you will be redirected to this FAQ section. Help us help you efficiently and effectively!

Please download this brief overview on how to merge multiple PDF documents into a single PDF document using SODA PDF. 

All files submissions must be in PDF format.