THE SUPPORT TICKET SYSTEM WILL BE OPEN MONDAY 10:00AM THROUGH FRIDAY 6:00PM EASTERN TIME. SUPPORT WILL NOT ACCEPT ANY TICKETS SATURDAY AND SUNDAY OR HOLIDAYS. THANK YOU.
sUPPORT
Support Rules
PLEASE READ THE SUPPORT FAQ SECTION ABOVE BEFORE OPENING A TICKET!
YOU CAN OPEN A SUPPORT TICKET MONDAY 10:00AM THROUGH FRIDAY 6:00PM EASTERN TIME. SUPPORT WILL NOT ACCEPT ANY TICKETS SATURDAY AND SUNDAY OR HOLIDAYS.
SUPPORT RULES - PLEASE READ ALL THE RULES BELOW!
LIMIT 1 QUESTION PER DAY PER RESEARCHER!
1. Questions for Existing Course Users ONLY - if you haven't purchased any of our programs, please do not use this form. Support will NOT answer Pre-Buy questions.
2. Be specific - What state are you in, what program are you asking a question about, etc.
3. We will only respond to questions that pertain to ebooks you have purchased.
4. Make sure your email address is correct, we will not chase you down if the email address you entered is incorrect.
5. Before you ask, please make sure that you have read the book thoroughly. If you are asking a question that is in the ebook, we will respond with that as our answer.
6. Please only ask questions about the programs. Support is not for submitting paperwork or questions about file submission. If you have submitted a file to paperwork, it can take up to 3 business days for us to process it. After it is accepted, the file will appear on the files being worked list along with your researcher name. If another researcher name is next to the file, that researcher successfully submitted that file ahead of you. If we kick a file back to you for errors, we will notify you via the email you used to submit the file.
7. We will not answer questions about third party vendors like MicroBilt, TLO, Pacer, list companies, County websites, RealtyTrac, Auction.com and others. We are not affiliated with any other company, we give a brief overview on some, but you will have to address them directly with search or performance issues.
8. Please allow 3 Business Days for a Response. We will email within 3 Business Days Monday through Friday, non-Holiday days.
9. If you recently purchased one of our programs and are having difficulties downloading or lost the ebook, please email Shawn at teambuige@gmail.com - Do not open a support ticket. Thank you.
10. Support will not answer questions on conversion rates.
11. Please understand, failure to ignore and not follow support rules will lead to us not responding to future support tickets.
3 Business Day Response Time Explained
We have up to 3 business days to answer questions, process the file or respond with errors. Our business hours are Monday - Friday, :00am to 4:00pm Eastern time. All files submitted after business hours, the 3 days start on the next business day. For example, file submitted on Friday at 8:00pm, 3 day window will start Monday at 9:00am since our office is closed weekends. Our office is closed for most major holidays and will not count as a business day.
2023 Office Holiday Schedule
Our office will be closed on the following marked holidays
Monday, January 2, 2023 - New Year's Day Observed
Monday, January 16, 2023 - Martin Luther King Jr. Day
Friday, April 7, 2023 - Good Friday
Monday, May 29, 2023 - Memorial Day
Tuesday, July 4, 2023 - Independence Day
Monday, September 4, 2023 - Labor Day
Thursday, November 23, 2023 - Thanksgiving Day
Friday, November 24, 2023 - Thanksgiving Holiday
Monday, December 25, 2023 - Christmas Day
File Updates - Please Read the Rules!
SURPLUS PROGRAMS ONLY - If you have submitted 20 or more accepted surplus funds files and have submitted at least 1 accepted surplus funds file in the past 60 days, you may request an update once per month by opening a support ticket and selecting the 'File Update' button. The 20 files must be active on the files being worked list right now to count.
We will email the file update report to you via email at the end of the following month. (Example - If you request a file update in January, we will email you the update end of February.) Make sure to send the request before the end of the month to get an update the following month.
If you have submitted a ticket for an update, and are not eligible for one, we will not email you an update or respond to your request. We will notify anyone when we make a deal on a file whether you have 20 files or less, but you will not get monthly progress updates.
DO NOT select file update for anything other than requesting an update. Make sure you qualify for an update prior to requested one.
File Update ID/Status Key
When you receive a File Update we have a column that shows the File status. Click on the link that will explain what the different ID/Status means - ID Status Key for Researcher Updates.pdf
Kicked Back File and File Resubmissions
If we kick back a file, we will email you with the file name and error(s) you have made. If the file can be corrected, you can resubmit the entire file with the corrections to the paperwork email address. We do not hold files while you make corrections, if a researcher submits the same file correct before you can, they will be credited with the file.
Microbilt Skip Tracing
For Microbilt skip tracing service, call Randy Mosteller at 866-538-9815, speak with Randy only. Tell him you’re working with Shawn Buige or the Greater Good Co. Sign up as a Judgment Recovery Co.
Live Webinars
We have live webinars once or twice a month. We have posted the upcoming webinar schedule on the 'webinars' tab. You will be able to register for webinars there, we usually post the sign up link the day or day before the scheduled webinar. We will no longer email about webinars, please use the 'webinars' page. Please do not open a support ticket asking when our next webinar is as the schedule is posted.
The ‘Upfront’ Commission Advance
The ‘upfront’ commission advance is in place for National Surplus, Florida Surplus and P16: We will advance $500 of your commission when the following terms are met:
- The documents have been received from the claimant and are signed correctly.
- The attorney has checked title work and there aren’t any creditors with a priority claim.
- We will not issue an advance if attorney feels the transaction has potential issues.
- You must have turned in a minimum of 20 files that were accepted.
The reason for the 20 files rule is this is an advance on commission – not in addition to the commission. If we are unable to retrieve the funds, we will deduct the $500 advance from commission on the next deal we retrieve, submitted by you. You do not have to accept the advance, as this is due back to us if there is no retrieval made on the case.
Want Personal Mentoring?
We offer free email support and we have free webinars twice per month. However some individuals have requested personal mentorship. We now offer live, 1 on 1 training with Shawn and Jeff via Zoom video conference call. Cost is $750 for 1 hour. Please keep in mind, this is offered because it was requested. This is not needed as we offer free support with all purchased programs. Please click the link below to sign up.
Frequently Asked Questions
Please Read This Support FAQ Section below Before Entering Your Support Ticket Below! If your question is answered here you will be redirected to this FAQ section. Help us help you efficiently and effectively!
Merging Files into a Single PDF
Please download this brief overview on how to merge multiple PDF documents into a single PDF document using SODA PDF.
SUPPORT videos
How to check if the claimant is deceased. Please watch this video.
NOTIFICATION OF DUPLICATE FILES
Attention:
We will no longer notify researchers of duplicate files. All accepted files now have the researcher name next to the file on the files being worked list. After submitting a file, please check the list (files can take up to 3 business days for entry), if you see your summitted file with your name, it is accepted and is yours. If you see the file with a different name, it is not yours and another researcher successfully submitted the file before you.
OPEN YOUR SUPPORT TICKET HERE:
Support Hours
THE SUPPORT TICKET SYSTEM WILL BE OPEN MONDAY 10:00AM THROUGH FRIDAY 6:00PM EASTERN TIME. SUPPORT WILL NOT ACCEPT ANY TICKETS SATURDAY AND SUNDAY OR HOLIDAYS. THANK YOU.