THE SUPPORT TICKET SYSTEM WILL BE OPEN MONDAY 11:00AM THROUGH FRIDAY 5:00PM EASTERN TIME. SUPPORT WILL NOT ACCEPT ANY TICKETS SATURDAY AND SUNDAY OR HOLIDAYS. THANK YOU.
sUPPORT
Support Rules
PLEASE READ THE SUPPORT FAQ SECTION ABOVE BEFORE OPENING A TICKET!
YOU CAN OPEN A SUPPORT TICKET MONDAY 11:00AM THROUGH FRIDAY 5:00PM EASTERN TIME. SUPPORT WILL NOT ACCEPT ANY TICKETS SATURDAY AND SUNDAY OR HOLIDAYS.
SUPPORT RULES - PLEASE READ ALL THE RULES BELOW!
LIMIT 1 QUESTION PER DAY PER RESEARCHER!
1. Questions for Existing Course Users ONLY - if you haven't purchased any of our programs, please do not use this form. Support will NOT answer Pre-Buy questions.
2. Be specific - What state are you in, what program are you asking a question about, etc.
3. We will only respond to questions that pertain to ebooks you have purchased.
4. Make sure your email address is correct, we will not chase you down if the email address you entered is incorrect.
5. Before you ask, please make sure that you have read the book thoroughly. If you are asking a question that is in the ebook, we will respond with that as our answer.
6. Please only ask questions about the programs. Support is not for submitting paperwork or questions about file submission. If you have submitted a file to paperwork, it can take up to 3 business days for us to process it. After it is accepted, the file will appear on the files being worked list along with your researcher name. If another researcher name is next to the file, that researcher successfully submitted that file ahead of you. If we kick a file back to you for errors, we will notify you via the email you used to submit the file.
7. We will not answer questions about third party vendors like MicroBilt, TLO, Pacer, list companies, County websites, RealtyTrac, Auction.com and others. We are not affiliated with any other company, we give a brief overview on some, but you will have to address them directly with search or performance issues.
8. Please allow 3 Business Days for a Response. We will email within 3 Business Days Monday through Friday, non-Holiday days.
9. If you recently purchased one of our programs and are having difficulties downloading or lost the ebook, please email Shawn at teambuige@gmail.com - Do not open a support ticket. Thank you.
10. Support will not answer questions on conversion rates.
11. We will no longer provide monthly updates upon request. Instead we will immediately contact you every time we get one of your files under contract. This will allow us to spend more time working on your files. As always, in the event of a conflict between the ebook and the resources and support pages override.
12. Please ask your question in 150 words or less. Be detailed and to the point.
13. Please understand, failure to ignore and not follow support rules will lead to us not responding to future support tickets.
3 Business Day Response Time Explained
We have up to 3 business days to answer questions, process the file or respond with errors. Our business hours are Monday - Friday, :00am to 4:00pm Eastern time. All files submitted after business hours, the 3 days start on the next business day. For example, file submitted on Friday at 8:00pm, 3 day window will start Monday at 9:00am since our office is closed weekends. Our office is closed for most major holidays and will not count as a business day.
2024 Office Holiday Schedule
Our office will be closed on the following marked holidays
Monday, January 1, 2024 - New Year's Day Observed
Monday, January 15, 2024 - Martin Luther King Jr. Day
Friday, March 29, 2024 - Good Friday
Monday, May 27, 2024 - Memorial Day
Thursday, July 4, 2024 - Independence Day
Monday, September 2, 2024 - Labor Day
Monday, November 11, 2024 - Veterans Day
Thursday, November 28, 2024 - Thanksgiving Day
Friday, November 29, 2024 - Thanksgiving Holiday
Tuesday, December 24, 2024 - Christmas Eve
Wednesday, December 25, 2024 - Christmas Day
Tuesday, December 31, 2024 - New Year's Eve
Wednesday, January 1, 2025 - New Year's Day
File Updates - Please Read!
We will no longer provide monthly updates upon request. Instead we will immediately contact you every time we get one of your files under contract. This will allow us to spend more time working on your files. As always, in the event of a conflict between the ebook and the resources and support pages override.
Kicked Back File and File Resubmissions
If we kick back a file, we will email you with the file name and error(s) you have made. If the file can be corrected, you can resubmit the entire file with the corrections to the paperwork email address. We do not hold files while you make corrections, if a researcher submits the same file correct before you can, they will be credited with the file.
Looking to buy Surplus Funds Lists?
If you would like to purchase real updated surplus funds list, check out - https://surplusfundslists.com/
Microbilt Skip Tracing
For Microbilt skip tracing service, call Randy Mosteller at 866-538-9815, speak with Randy only. Tell him you’re working with Shawn Buige or the Greater Good Co. Sign up as a Judgment Recovery Co.
Live Webinars
We have live webinars once or twice a month. We have posted the upcoming webinar schedule on the 'webinars' tab. You will be able to register for webinars there, we usually post the sign up link the day or day before the scheduled webinar. We will no longer email about webinars, please use the 'webinars' page. Please do not open a support ticket asking when our next webinar is as the schedule is posted.
Want Personal Mentoring?
We offer free email support and we have free webinars twice per month. However some individuals have requested personal mentorship. We now offer live, 1 on 1 training with Shawn and Jeff via Zoom video conference call. Cost is $750 for 1 hour. Please keep in mind, this is offered because it was requested. This is not needed as we offer free support with all purchased programs. Please click the link below to sign up.
Frequently Asked Questions
Please Read This Support FAQ Section below Before Entering Your Support Ticket Below! If your question is answered here you will be redirected to this FAQ section. Help us help you efficiently and effectively!
Merging Files into a Single PDF
Please download this brief overview on how to merge multiple PDF documents into a single PDF document using SODA PDF.
All files submissions must be in PDF format.
NOTIFICATION OF DUPLICATE FILES
Attention:
We will no longer notify researchers of duplicate files. All accepted files now have the researcher name next to the file on the files being worked list. After submitting a file, please check the list (files can take up to 3 business days for entry), if you see your summitted file with your name, it is accepted and is yours. If you see the file with a different name, it is not yours and another researcher successfully submitted the file before you.
OPEN YOUR SUPPORT TICKET HERE:
Support Hours
THE SUPPORT TICKET SYSTEM WILL BE OPEN MONDAY 11:00AM THROUGH FRIDAY 5:00PM EASTERN TIME. SUPPORT WILL NOT ACCEPT ANY TICKETS SATURDAY AND SUNDAY OR HOLIDAYS. THANK YOU.